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Privacy Policy

Who we are

Our website address is: https://alchemyelixir.com

All products and services are provided with the best of intentions. All content is researched, and to the best of our abilities is believed to be accurate and appropriate at the time presented.

All page headers and custom graphics are trademarks and are the property of Alchemy & Elixir Health Group Inc.

Privacy and Use of Personal Information

Privacy & Use of Personal Information

Alchemy & Elixir Health Group Inc. takes your privacy very seriously.

Any personal information you give to us is used only by authorized employees of our company only for the purpose of completing your order. You will not be added to our mailing list unless you explicitly give us permission to do so – after which, you can cancel at any time. We do not trade, sell, or rent your personal information to third parties.

What personal data we collect and why we collect it

Privacy Policy

Alchemy & Elixir Health Group Inc. takes your privacy very seriously. We appreciate your business, and we will NOT do anything to betray your trust. Any and all of your personal information you provide to us will never be given, rented, traded, or sold to third parties.

Your personal information will only be used or disclosed for the purpose for which it was collected.

We will never send you unsolicited e-mails. You will only receive e-mail from us if you’ve explicitly asked or consented to receive it.

Please note that our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our website. These statistics contain no personal information and is only used for internal purposes by technical support staff with the goal of providing better service to our customers, and to ensure that our website continues to be relevant to customer needs.

Conditions of Use

Alchemy & Elixir Health Group Inc. does not assume any liability, or responsibility, for any, or all products ordered, purchased, used, advertised, product guarantees, product results, personal results, directions, or recommendations on this web site. Alchemy & Elixir Health Group Inc. shall not in any way be responsible for any personal injury or damage to property howsoever caused. You agree that Alchemy & Elixir Health Group Inc. shall have no liability to you in connection with your use of any of the products or services purchased on our website and your sole action will be against the manufacturer.

Content contained on or made available through this site is not intended to provide and does not constitute medical or healthcare advice. You should consult with a qualified healthcare professional for advice regarding the diagnosis and treatment of any medical condition and before starting any vitamin, herbal or dietary supplementation, nutritional, exercise or other medication program. Your use of information available on or through this site is your own responsibility and at your own risk.

Statements and claims made by manufacturers have not been evaluated by the FDA. Products are not intended to diagnose, treat, cure or prevent any disease. Any alteration in your dietary intake of nutritional supplements should be under the supervision of your health care practitioner.

All supplements on this website are solely for personal consumption and not intended for misuse.

Your Contact Information

For customers that create an account on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Customers are responsible for maintaining the security of their customer account on this website. Should any charges or damages occur due to the user not taking reasonable care of their customer account or password, the customer agrees that they will be held solely responsible.

Secure Shopping

The Alchemy & Elixir website is designed so you can securely provide credit card information. All credit card transactions are authorized and processed via SSL technology. SSL is the most advanced online security system available and is the encryption standard for reputable companies involved in e-commerce. The third party credit card service provider approves all purchases made through the use of a credit card. For additional security measures, once your order is placed, your credit card number (and all other ordering information) is immediately taken off of our server. None of your credit card information is stored on our website.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Shipping

Alchemy & Elixir Health Group ships with Canada Post and is not be responsible for any damages due to delays in shipping. The customer is responsible for all federal and provincial shipping related taxes, and agrees to comply will all export laws of Canada that apply to the products purchased or received under this agreement.

Alchemy & Elixir Health Group uses a third party shipping service provider to ship its products. As such, Alchemy & Elixir Health Group will not be liable for any loss, damages (direct or indirect) or expense due to shipping. Alchemy & Elixir Health Group will not be responsible for lost, stolen, undelivered items, or items refused by customs. Title and risk of loss shall pass to you at the moment the product that you have purchased is transferred to the third party shipping service provider. If a package arrives damaged, we are happy to place a claim with Canada Post on your behalf.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Analytics

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Lawful Basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Disclaimer

To the fullest extent possible under the law, the use of this website it at your own risk, and Alchemy & Elixir hereby expressly disclaims any representation or warranties (implied, expressed or statutory) with regards to the website and your purchase or any products within. This website is provided “as is” and may contain errors, inaccuracies, viruses or bugs. Should you choose to download any content from this website, you do so at your own risk.

Some information on this site may contain typographical errors or other inaccuracies, or may not be complete or current. Unfortunately, such errors or omissions may relate to the price, description, or availability of a product. We reserve the right to correct all such errors and omissions at any time without notice, including after an order has been placed based upon such errors and omissions. We apologize in advance for any inconvenience or misunderstanding such errors or omissions might cause you.

Alchemy & Elixir Health Group Inc. does not warrant that the product description is accurate. This exclusion applies to, but is not limited to, warranties or merchantability, quality and fitness for a particular purpose.

Indemnification

You agree to indemnify, defend and hold harmless (including reasonable legal fees) Alchemy & Elixir Health Group Inc., its officers, directors, employees or agents from any action arising from your misuse of this website or the breach of any of the provisions of this Agreement.

You agree to indemnify, defend, and hold harmless Alchemy & Elixir Health Group Inc., its officers, directors, employees or agents, from any liability, loss, claim, and expense (including reasonable legal fees) related to your violation of this agreement. This includes any action arising from your misuse of this website and / or the breach of any of the provisions of this Agreement.

By ordering from our site you are stating that you agree to these Policies and Conditions of Use. If you do not agree, please exit the site.

Miscellaneous

This webpage, any use of this webpage and any dispute relating thereto to or to the products purchased therein shall be governed and construed by the laws applicable to the Province of British Columbia, without regard to conflict of law rules. Both Alchemy & Elixir Health Group and you agree to the exclusive jurisdiction of the Province of British Columbia.

Who we share your data with

If you request our manual assistance with a password reset, your IP address will be included in the reset email.

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