Order Policies
Online Order Policies
Shopping with Alchemy & Elixir is easy! You may order online by:
Alternatively, you may place your order by telephone at 604-683-2298. Live operators are available to take your phone order Monday to Friday from 10-4 pm. You may place your order online on this website 24 hours a day.
The Alchemy & Elixir website is designed so you can securely provide credit card information. All credit card transactions are authorized and processed via SSL technology. SSL is the most advanced online security system available and is the encryption standard for reputable companies involved in e-commerce. For additional security measures, once your order is placed, your credit card number (and all other ordering information) is immediately taken off of our server. None of your information is stored online. Payment Options
All charges are in Canadian Dollars (CAD). Shipping Information Our products are packed with care and shipped within 24 hours of ordering. Orders placed before 2 PM PMT (Monday thru Friday) usually ship the same day. Alchemy & Elixir ships within Canada, to the U.S., and Internationally. All packages are shipped via Canada Post.
Pick Up Order Policies If you reside in Vancouver and would prefer to pick up items at our office (this is possible! however) we require time to prepare your order. You are welcome to place an order online and indicate (in the comments box) that you would prefer to pick up the items at our Vancouver wellness centre, we will not charge you postage and will instead phone you to set up a time for you to pick up the items. Return Policy All orders are cancelable before they are shipped. In accordance with medical ethics, once a medication has been shipped, we are not permitted to accept it for return and resell it to another customer. However, medications that are damaged or incorrectly ordered are eligible for exchange within 30 days of when you receive the package at your home. Items other than medications are eligible for return/exchange. If, for any reason, you are not thrilled with your purchase of non-medical products, you may return it within 30 days for a full refund. Simply send the item back in its original product packaging. Shipping charges will be refunded if the return/exchange is the result of our error (e.g. damaged item, item incorrectly ordered by our live operators). Before returning any item, please contact us for a return authorization number. Your complete satisfaction is our ultimate goal. If there is a problem with your order, please let us know and we will take care of it for you. Out-of-Stock Items We aim to ensure that all items listed on our website are in stock and ready to ship. However, there are times when certain items may be temporarily out-of-stock due to manufacturer shortages. If an item you have ordered is out-of-stock, you will be notified of the expected availability date. At any time after the purchase and before shipment, you can choose to wait for the item to be restocked, choose an alternate item, or cancel your order. If you ordered more than one item and only part of your order is out-of-stock, we will ship the in-stock items immediately, and ship the out-of-stock item as soon as it becomes available. Privacy & Use of Personal Information Alchemy & Elixir Health Group Inc. takes your privacy very seriously. Any personal information you give to us is used only by authorized employees of our company only for the purpose of completing your order. You will not be added to our mailing list unless you explicitly give us permission to do so – after which, you can cancel at any time. We do not trade, sell, or rent your personal information to third parties. Please refer to our privacy policy for more details. If you have any ordering questions, please contact us for more information. |
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